Refund policy

We understand that items might be faulty:

1) We will refund the client if the item shows manufacturing defects and the distributor confirms if a refund or replacement is possible.

2) We will not refund the product if the item was damaged as a cause of shipping, as we use third-party couriers. We cannot take responsibility of third-party courier negligance.

3) A 15-day period must not have passed from your initial purchase for a refund or exchange.

4) Proof of the original purchase needs to be provided.

5) When an item is returned, we will carefully examine the item and notify you via email if you are eligible for a refund. Refund will be done as per the original payment method.

6) Items that were on sale will not be given a refund or exchange.

7) If you have ordered incorrectly, a 15% handling fee will be charged, within the rules of the return policy.

8) If a client requests a special order directly from a supplier and the item needs to be returned, the responsibility lies with you as the client to pay the handling fees, like couriers and other handling fees applicable. 

Remember, we endure a lot of fees every month to keep the store running and to bring you the best possible experience. We cannot simply accept wrong orders, or items you did not like and expect us to accept returns for free.

Exchanges policy:

1) Where you consider a product to be defective, please simply make a call to 082 388 9863

2) You can send the defective item to 18 Dorp Street, Vredendal 8160 ( Western Cape )
Remember the courier cost is for your own account and is not refundable.

3) If eligible, we will send you a replacement product.

Exceptions:

Some items are not refundable and not exchangeable. These include: tyre sealants, lubes, and products that are offered on Sale. Any exceptions are up to the discretion of Bike and Tackle management. T&C's Apply