Terms of service

Bike and Tackle: Terms & Conditions

Welcome

Thanks for visiting Bike and Tackle. By using our website, you agree to these Terms & Conditions. If you don’t accept them, we kindly ask that you stop using the site.

We use cookies to improve your experience. By browsing our website, you agree to our cookie and privacy policies.

Using Our Website

Everything you see here — the content, images, and layout — is the property of Bike and Tackle or its licensors. You're welcome to explore, view, and print content for personal use, but you may not:

  • Republish our content elsewhere

  • Sell or rent any of our material

  • Share it in public settings

  • Copy it for commercial purposes

  • Modify or alter our material

  • Distribute any of it without our written okay

Keeping Things Fair

Please don’t misuse our site. That means:

  • Don’t do anything that could damage or overload it

  • Don’t post or send anything illegal or harmful

  • Don’t try to hack, inject code, or scrape content

  • Don’t send spam or unsolicited promotions

  • Don’t impersonate others or misuse personal info

We reserve the right to restrict access if these rules are broken.

Pricing & Stock

We do our best to keep pricing and stock information accurate. But:

  • Prices can change without warning

  • Stock levels are updated regularly, not in real-time

  • If an item is unavailable after your order, we’ll contact you with options (refund, replacement, or delay)

  • If a pricing error occurs (often due to supplier updates or exchange rate shifts), we’ll inform you and suggest alternatives or corrections

Product Details

All product info and images are provided in good faith. However, we rely on our suppliers for many of these details. We are not liable for inaccuracies, but we’re always happy to clarify anything before you order.

Matching Prices

We’re happy to look at price match requests, provided:

  • The product is brand new and identical

  • You provide a valid written quote

  • The competitor has it in stock

  • It’s not a clearance or loyalty-based price

  • We reserve the right to decline or offer our best price instead

Free Tubeless Setup (Mountain Bike Upgrades)

For bikes over R10,000, we offer a complimentary tubeless conversion. If your tyres or rims aren’t compatible, we’ll recommend suitable replacements at your cost.

Bike Fit Offer

When you buy a bike over R10,000, you get a R 500 voucher toward a professional bike fit — ideal for maximizing comfort and performance. Vouchers are only redeemable in-store and non-transferable.

Regional Shipping (Southern Africa)

We ship selected items across Southern Africa. Delivery fees:

  • Bikes: R250

  • Accessories: R100

You may need to pay VAT or customs in your country. Proof of collection or ID may be required at delivery.

Courier Info

We use trusted courier partners. Estimated delivery times:

  • In-stock: 1–3 working days

  • Supplier orders: 2–6 working days (subject to availability)

  • Rural or outlying areas may take longer

Delays due to courier services are beyond our control, but we’ll assist where possible.

Trade-Ins ( We are new to this concept so let us help each other )

We offer trade-ins based on the photos and descriptions you provide. Final values are confirmed after physical inspection. If the condition differs, we’ll adjust accordingly.

Vouchers & Discounts

Please note:

  • Only regular-priced items qualify for vouchers or discount codes

  • Gift vouchers can’t be exchanged for cash

  • You can’t stack multiple codes or vouchers on one order

Promotions

Specials apply to new, non-discounted products unless otherwise stated. Some offers exclude custom builds or upgrades.

Pre-Owned Bikes

Used bikes may show wear (e.g., minor chips or scratches). We test them for safety and functionality, but they are sold as-is without warranty. Shipping returns are at your cost unless otherwise agreed.

Finance Orders

Once finance is approved, your bike is reserved for 24 hours. If payment isn’t made in time, it may be offered to another buyer. Cash transactions are prioritized.

Bank Deposits

If you’re paying cash or from outside South Africa, please ensure that any deposit or conversion fees are covered on your end. These should not be deducted from the final amount received.

Payment Gateways

We accept online card payments for accessories, gear, and components via PayStack. Bike payments must be arranged via EFT or in-store.

We also offer PayFlex for selected non-bike items. This allows for 3 monthly payments, interest-free. Ask us if you'd like to use it.

 

Competitions

All giveaways and prizes are non-exchangeable for cash. Colours, models, or sizes may vary depending on what’s in stock. Winners are chosen at Bike and Tackle’s sole discretion.

Bicycle Specifications

Specifications can change based on supplier updates. If your bike arrives with different components than expected, please notify us before using it — we’ll work with you to resolve it fairly (refund, replacement, or component swap).

Free After-Sales Check

Bikes purchased from us include a complimentary first check-up within 30 days or 250km (whichever comes first). This covers basic adjustments, not wear-and-tear parts. Later servicing is charged at standard rates.

Liability & Legal Notes

We do our best to ensure everything on this site is accurate and helpful. However, we’re not liable for:

  • Losses due to outdated info

  • Third-party errors

  • Issues caused by courier delays or misuse of products

  • Indirect damages or loss of income

If any part of these terms is found to be unlawful or unenforceable, the rest still applies.

Updates & Changes

We may update these Terms & Conditions from time to time. Please check this page before making a purchase. Using the site after an update means you accept the new terms.